We personalize human experiences through real-time chat or phone engagement with live sales agents when shoppers need it.
Armed with real-time information about visitors’ interests and behaviors, our trained sales team uses customer-centric selling in the customers preferred channel (chat or phone) to inspire and delight. The result? Customers who convert, spend more and return.
Some customer questions are harder than others. We know where the difficult questions are coming from and select agents with the best skills to help those visitors. The result is a great customer experience and increase in revenue per visitor (RPV).
Whether it is shopping fatigue, technical obstacles or just preference, some shoppers just want it done for them. After helping customers overcome purchase decision obstacles, we take it one step further and make the point of purchase easy. Our co-browse enabled secure checkout helps us convert more visitors at a higher average order value.