HUMAN-TO-HUMAN (H2H)

It’s not B2B or B2C, it’s H2H.

Proactive real-time chat-to-phone engagement with live sales agents when shoppers need it

Human engagement addresses
issues such as

• Not knowing which product version to choose, even after research

• Looking for reassurance in buying the right product

• Too much effort to research for the right product

AT THE RIGHT TIME

We target the right people

We identify visitors who require more than a digital experience to maximize their purchase, can predict when and how they need sales assistance, and provide them with personalized human-to-human engagement at critical moments in their buying journey. All in real-time, and always pay for performance.

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We humanize the buying experience

The MarketLinc Human-to-Human Digital Commerce solution identifies the segment of visitors who need engagement at a human level through their digital body language. Enhancing the customer experience for high-value visitors demands a unique combination of real-time digital personalization integrated with human-to-human interactions at critical moments in the buying journey. Our solution pairs the precision of automated technology with the power of human connection to unlock the true potential of digital commerce investments. The MarketLinc solution turns revenue lost into revenue lift.

Real world results

 

Kaspersky’s Success

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LIFT IN CONVERSION RATE

19

INCREASE IN AVERAGE
ORDER VALUE

Create revenue with human engagement

ENGAGE WITH US