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For 30 years, ESET has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint and mobile security to encryption and two-factor authentication, ESET’s products give consumers and businesses the peace of mind to enjoy the full potential of their technology. ESET continues to enjoy significant growth, with a focus on the midsize and large enterprise marketplace.
+$100,000+ in revenue for strongest Q1 in 3 years
Increased the average order value AOV
Exceeded revenue quotas for 5 consecutive months
Increased upselling to higher-tier products
“…we’re measured on revenue and revenue generation, and we’ve been asked to grow substantially year-over-year. We couldn’t afford to leave any untapped revenue sources on the table."
Stephan Brisard, Director of Demand Generation & Product Marketing, ESET
The Solution? — MarketLinc’s Intelligent Live Chat
After evaluating several options, ESET selected MarketLinc’s Intelligent Live Chat solution because it:
- Included a fully managed turnkey end-to-end solution.
- Integrated with ESET’s Adobe Analytics, providing third-party validation of MarketLinc’s revenue contribution.
- Made use of highly skilled, dedicated sales resources instead of diverting limited internal resources.
- Used personalized and contextually appropriate engagement for
- different customer flows.
- Assisted with collecting feedback and questions from visitor engagement.
- Operated on a pay-for-performance model that was cost-effective and practical.
- Offered a highly scalable platform that integrated with existing technology and tools.
